Please email our Helpdesk Manager at, fill out the form below, or call 828-250-0970 ext. 301 to request help.


For new clients:

Please select “New Client” in the form on the right and complete the information to request website support.  We’ll discuss the changes you’d like to make, and we will have our developers complete a website audit to review your site. We’ll make recommendations on how to implement the changes you’d like to make on your site and will help you keep your site secure and up to date.

For current clients:

To send a request to our Helpdesk team, please email us at or fill out the form on this page.  You’ll get an email autoresponse to confirm that we’ve received your request.

Our dedicated Helpdesk Manager will respond:

– ASAP for Urgent and High priority requests

– Within 48 hours for Normal priority requests

To add to your request, please respond to the Helpdesk email ticket or include your ticket number in the subject line.